Focus Area:
CUSTOMER SERVICE

GOALS:

• Enhance visitors’ experiences
• Increase customer satisfaction
• Continue and expand hospitality management initiatives

OBJECTIVES:

• Continue to provide excellent programs and services, and expand the scope of offerings based on customer input
• Provide clean, safe facilities for visitors and make incremental improvements to modernize
• Increase staff visibility
• Utilize law enforcement resources in the most effective and efficient manner to provide for visitor safety
• Maintain high standards for public health and safety, and educate visitors regarding safety issues
• Improve consistency among overnight facility amenities, as feasible
• Improve communication through better use of technology, website, signage and employee/volunteer training
• Improve the process for soliciting visitor feedback and responding to visitors’ needs
• As feasible and cost effective, adopt and provide visitors access to emerging new technologies